Terms and Conditions of Service

1. Service Provider Identification

2. Purpose and Scope of Application

2.1 Purpose of the Contract

These terms regulate the use of the ConducIA digital platform and all services offered through it, including but not limited to:

• Digital educational content: Digital books and educational material updated according to DGT regulations
• Assessment system: Topic-based tests, official exam simulations with over 2,000 dynamic questions
• Tracking tools: Progress system, performance statistics and error analysis
• Gamification: XP points system, streaks, achievements and leaderboards
• Interactive games: Educational mini-games that make learning fun and engaging
• Services for driving schools: Promotional codes, student tracking, performance analysis, management tools and 40% commission program on sales made through their promotional codes

2.2 Target Users

The services are aimed at:

• Individual students: People who want to prepare for the theoretical driving test
• Driving schools: Road training centers that want to integrate digital tools into their methodology

2.3 Age Restrictions

To use ConducIA you must be at least 16 years old. Minors under 18 need express authorization from their parents or legal guardians to create an account and contract paid services.

3. Acceptance of Terms

By registering, accessing or using ConducIA services, you declare and guarantee that:

• You have read, understood and fully accept these terms and conditions
• You meet the age requirements established in the previous section
• You have the necessary legal capacity to enter into binding contracts
• All information provided during registration is truthful, current and complete
• You commit to comply with current Spanish legislation and these terms
• You acknowledge that ConducIA is NOT affiliated with the DGT and is an independent private company

4. Detailed Service Description

4.1 Digital Educational Platform

ConducIA offers a comprehensive platform for preparing the theoretical driving test that includes:

4.2 Services for Driving Schools

Driving schools that register with ConducIA can access:

• Promotional codes for their students
• Student progress tracking panel
• Performance statistics and reports
• Academic management tools
• Specialized technical support
• Commission program: Verified driving schools receive 40% commission on all sales made through their promotional codes

4.3 Important Disclaimer about DGT

5. Registration and Account Management

5.1 Registration Process

To access ConducIA services, you must complete the registration process by providing:

• For students: Full name, username, valid email address, secure password, preferred language
• For driving schools: Valid email address, secure password, school name, DGT license number, phone, city, website (optional)
• Acceptance of these terms and conditions
• Acceptance of the privacy policy
• Email verification after registration

5.2 Driving School Verification

Driving schools that register on ConducIA must go through a manual verification process to participate in the commission program:

• Manual validation of DGT license number (no access to official database)
• Confirmation of contact details and location
• Manual review of legitimacy by ConducIA team
• Verification statuses: pending → under review → approved/rejected
• Only verified driving schools can access promotional codes and commission program
• The verification process may take up to 48 business hours
• Commission payments: Made monthly for verified driving schools

5.3 User Responsibilities

The user commits to:

• Provide truthful, accurate, current and complete information
• Keep their profile information updated
• Protect the confidentiality of their access credentials
• Immediately notify any unauthorized use of their account
• Account sharing prohibition: Not share their account, access credentials, or allow the use of their subscription by third parties, including other students, family members or colleagues
• Use the platform only for legitimate educational purposes

5.4 Account Suspension and Cancellation

ConducIA reserves the right to temporarily or permanently suspend any account in case of:

• Violation of these terms and conditions
• Fraudulent or malicious use of the platform
• Non-payment of contracted services
• Activities that harm other users or the platform
• Suspicion of automated activity or bot usage

6. Plans, Pricing and Payment Terms

6.1 Service Modalities

ConducIA offers the following modalities:

6.2 Pricing and Billing

• Prices are shown in euros (EUR) and include VAT when applicable
• Payments are made in advance according to the selected periodicity (monthly, quarterly, annual)
• Auto-renewal: All subscriptions automatically renew at the end of each period until the user actively cancels the subscription from their account
• Price changes: We reserve the right to adjust our pricing. Any price change will be communicated at least 30 calendar days before the effective date. For subscription services that renew automatically, we will also send reminders of renewal deadlines at least 15 days beforehand, including details on how to cancel
• Startup Pricing Policy: Given ConducIA's initial status as an educational startup, we reserve the right to adjust subscription prices and modify commission rates for driving schools with 30 days advance notice, and introduce new pricing plans according to service evolution. No free trial periods or money-back guarantees are offered

6.3 Promotional Codes

ConducIA may offer promotional codes that:

• Provide discounts on subscription plans
• May be distributed by associated driving schools
• Have specific terms of validity and use
• Are not transferable or cumulative unless otherwise indicated
• May be revoked in case of fraudulent use

6.4 Accepted Payment Methods

Payments are processed through Stripe, ensuring security and PCI DSS compliance:

• Credit and debit cards (Visa, Mastercard, American Express)
• Other payment methods available in Stripe for Spain
• All payments are processed securely using SSL encryption
• We do not store credit card data on our servers

7. Right of Withdrawal and Refunds

7.1 Right of Withdrawal (Consumers)

In accordance with Spanish Royal Legislative Decree 1/2007 (RDL 1/2007), consumer users have the right to withdraw from this contract within 14 calendar days from the date of contracting, without providing any reason.

However, by purchasing a plan and accessing the platform immediately after payment, you:

• Expressly consent to the immediate provision of digital content and services, and
• Acknowledge that you thereby lose your right of withdrawal, as stated in Article 103.m) of RDL 1/2007.

7.2 Refund Policy

As a result of the exclusion of the right of withdrawal established in the previous section, ConducIA does not process refunds generally. However, refunds will be considered only in the following exceptional cases:

• Serious technical error: Technical failure attributable to ConducIA that completely prevents access to services for more than 7 consecutive days
• Duplicate payments: Processing error resulting in duplicate charges for the same service
• Service cancellation: Unilateral decision by ConducIA to discontinue the service before expiration

7.3 Money-Back Guarantee for Exam Failure

Eligibility Requirements:

To request a refund, the user must meet ALL of the following requirements:

• Digital book study: Must have spent at least 1 hour studying each of the 15 topics in the ConducIA digital book
• Topic tests completed: Must have completed all topic tests available on the platform
• Minimum level: Must have reached a minimum level of 60 on the platform (XP and progression system)
• Exam simulations: Must have completed at least 50 exam simulations on the platform
• Proof of failure: Must provide official DGT documentation proving the theory exam failure
• Request deadline: The refund request must be made within one month of the user's last recorded activity on the platform

Request Process:

1. Send an email to soporte@conducia.com with the subject "Refund Guarantee Request"
2. Attach official DGT documentation proving the exam failure
3. Our team will verify compliance with the requirements within 5 business days
4. If all requirements are met, the full refund will be processed via the original payment method

7.4 Cancellation Process

To cancel your subscription:

1. Access your user area on the platform
2. Navigate to the "Account Settings" section
3. Select "Manage Subscription"
4. Confirm cancellation
5. You will receive a confirmation email

Cancellation will be effective at the end of the current billing period. You will maintain access to services until that date.

8. Acceptable Use and Restrictions

8.1 Use License

ConducIA grants you a limited, non-exclusive, non-transferable and revocable license to:

• Access and use the platform for personal educational purposes
• Download and view educational content for personal use
• Take tests and exam simulations
• Participate in gamification features

8.2 Prohibited Conduct

It is strictly prohibited to:

• Copy, reproduce, distribute or modify ConducIA content
• Reverse engineer the software or attempt to access source code
• Create multiple or fake accounts
• Use automated tools, bots or scripts
• Share access credentials with third parties
• Interfere with the security or operation of the platform
• Use the service for unauthorized commercial activities
• Infringe intellectual property rights
• Engage in fraudulent or illegal activities

8.3 Consequences of Non-compliance

Non-compliance with these restrictions may result in immediate account suspension, service termination without refund, and legal action where appropriate.

9. Intellectual and Industrial Property

9.1 ConducIA Rights

All elements of the ConducIA platform are protected by intellectual and industrial property rights:

• Platform software and source code
• Design, interface and user experience
• Gamification system and learning algorithms
• Databases and information structures
• "ConducIA" brand and associated graphic elements
• Pedagogical methodology and content organization

9.2 Educational Content Based on Official Sources

ConducIA uses content derived from official Spanish traffic and road safety regulations, including provisions published by the Dirección General de Tráfico (DGT).

While these original regulations are public domain, ConducIA's selection, transformation, contextualization, structuring, and presentation of this material constitutes a protected intellectual creation under Article 10 of the Spanish Intellectual Property Law.

Users acknowledge that the platform's question banks, explanations, study guides, and progression systems are not mere reproductions, but are the result of editorial and instructional effort by ConducIA.

9.3 User Restrictions

Unless expressly authorized in writing, users may not copy, reproduce, redistribute, modify, publish, or create derivative works from any ConducIA content, including visual elements, learning systems, explanations, or study structures.

10. Data Protection and Privacy

10.1 Data Controller

ConducIA acts as data controller in accordance with the General Data Protection Regulation (EU) 2016/679 and Spanish Organic Law 3/2018 on Data Protection.

10.2 Data Processed

ConducIA may process the following categories of data according to user type:

For Students:

• Identifying data: name, email, username
• Contact data: phone number (optional)
• Academic data: educational progress, assessment results, scores
• Usage data: navigation, study time, platform activity
• Gamification data: points, achievements, study streaks
• Communications with customer service

For Driving Schools:

• Identifying data: contact email
• School data: name, DGT license number, phone, website
• Location data: city
• Commercial data: promotional codes, generated commissions
• Usage data: last access, referred student statistics
• Communications with customer service

Common Data:

• Security and account activity logs
• Registration, last update, and email verification dates

Third-Party Services for Data Processing:

10.3 User Rights

In accordance with current regulations, you have the right to:

• Access your personal data
• Rectification of inaccurate data
• Data erasure (right to be forgotten)
• Restriction of processing
• Data portability
• Object to processing
• Not be subject to automated decisions

To exercise these rights, contact:soporte@conducia.com

For more information, see our complete Privacy Policy.

10.4 Marketing Communications

ConducIA may send promotional communications only with your explicit consent:

User rights: You can withdraw your consent at any time through the unsubscribe link included in each marketing email, by toggling notifications in your settings page, or by contacting support@conducia.com.

11. Service Availability and Technical Support

11.1 Platform Availability

ConducIA strives to maintain the platform available 24/7, but does not guarantee 100% uptime. Interruptions may occur due to:

• Scheduled maintenance (notified in advance)
• Urgent security updates
• Unforeseen technical failures
• Problems with external service providers
• Force majeure events

11.2 Technical Requirements

To use ConducIA you need:

• Stable internet connection
• Updated web browser (Chrome, Firefox, Safari, Edge)
• JavaScript enabled
• Compatible device (PC, tablet, smartphone)

11.3 Customer Support

• Email: support@conducia.com
• Response time: 24-48 hours on business days
• Languages: Spanish, English
• Hours: Monday to Friday, 9:00-18:00 (CET)

12. Limitation of Liability

12.1 Nature of Service

12.2 Liability Exclusions

ConducIA shall not be liable for any direct or indirect damages, including loss of data, loss of opportunity, or any consequential harm, resulting from:

• Temporary unavailability, errors, or performance issues of the platform
• Interruptions due to maintenance, upgrades, or external service failures
• User-side technical issues, including software/hardware incompatibility or internet failures
• Inaccuracies or typographical errors in the educational content or user interface
• Use of outdated content where official regulations have changed
• Any decisions, actions, or omissions made by the user based solely on the platform's content, without cross-checking with official sources
• Third-party misuse of the platform, including unauthorized account access due to weak or compromised user credentials
• User errors during quizzes, account setup, or exam preparation based on misunderstood content

The platform is provided "as is", and ConducIA does not guarantee that successful use of the platform will result in passing any official driving theory exam. Users are solely responsible for validating their knowledge and complying with DGT requirements.

12.3 Quantitative Limitation

To the maximum extent permitted by applicable law, ConducIA's total liability to the user for any claims arising from the use of the platform shall not exceed the total amount actually paid by the user to ConducIA in the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation does not apply in cases of gross negligence, fraud, or willful misconduct on the part of ConducIA, nor does it affect any non-waivable consumer rights under applicable Spanish or European law.

12.4 Incident Response Procedures

13. Service and Terms Modifications

13.1 Service Modifications

ConducIA reserves the right to:

• Add new platform functionality
• Modify or remove existing features
• Update educational content
• Change design and user interface
• Adjust learning and gamification algorithms

13.2 Price Modifications

Price changes will be notified at least 30 days in advance. Users may cancel their subscription before new prices take effect.

13.3 Terms Modification

ConducIA may modify these terms and conditions. Significant changes will be notified by email. Continued use of the platform after notification constitutes acceptance of the new terms.

14. Applicable Law and Jurisdiction

14.1 Applicable Legislation

These Terms and Conditions are governed by the laws of Spain. In particular, the following legal frameworks shall apply:

• Spanish Civil Code – for general contractual obligations
• Royal Legislative Decree 1/2007, of 16 November – on the protection of consumers and users
• Law 34/2002, of 11 July – on Information Society Services and Electronic Commerce (LSSI-CE)
• Organic Law 3/2018, of 5 December – on the Protection of Personal Data and guarantee of digital rights (LOPDGDD)
• Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR)
• Directive (EU) 2019/770, transposed via RDL 1/2007 – on digital content and digital services provided to consumers

14.2 Competent Jurisdiction

For the resolution of any controversy that may arise from the interpretation or execution of these terms, the parties expressly submit to the jurisdiction of the Courts and Tribunals of Madrid, Spain, expressly waiving any other jurisdiction that may correspond to them.

14.3 Alternative Dispute Resolution

ConducIA adheres to alternative dispute resolution systems for consumers. In case of controversy, you may use the EU online dispute resolution platform:https://ec.europa.eu/consumers/odr/

15. Contact and Customer Service

16. Copyright Notice

17. Final Provisions

17.1 Partial Validity

If any provision of these terms is declared null or ineffective by a competent authority, the remaining provisions will maintain their full validity and effectiveness.

17.2 Waiver

The non-enforcement by ConducIA of strict compliance with any term or condition shall not constitute a waiver of demanding its compliance in the future.

17.3 Agreement Integrity

These terms and conditions, together with the privacy policy and other referenced documents, constitute the complete agreement between the parties.

17.4 Language

In case of conflict between different language versions of these terms, the Spanish version shall prevail.